- You can file a complaint with your health plan by phone or by mail. You may also be able to file a complaint on your health plan's website.
- If your problem is urgent, meaning there is a serious threat to your health, your health plan must give you a decision within three days from the date that it receives your appeal.
- If your problem is not urgent, your health plan must give you a decision within thirty days from the date that it receives your appeal.
Links to Arta Health Network’s contracted commercial and senior health plans' websites are listed below.
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Aetna
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Anthem Blue Cross
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Arta Medicare Health Plan
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Blue Shield of California
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Cigna
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Health Net
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MD Care
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You can file a complaint with the Department of Managed Health Care's Help Center if you are not satisfied with your health plan's decision or if you have not received the plan's decision within thirty days of its receipt of filing, or within three days if the problem is urgent.
Arta's Customer Service Representatives are available to assist you when problems or concerns arise regarding your health care services. Please call 1-949-780-8879 if you need help in filing an appeal or a grievance. Arta's Customer Service department's hours of operation are Monday through Friday, 8:00 AM to 4:30 PM.