At Arta, your health care matters!
Some examples of how we strive to achieve and maintain member satisfaction include:
- Identifying providers within Orange County who provide our members easy access to services through convenient locations throughout the county
- Ensuring that our providers have been fully credentialed and are culturally and linguistically capable of serving the health care needs of our members
- Providing a well-trained, knowledgeable customer service staff who are dedicated to responding and resolving member inquiries in a caring and efficient manner
- Having an expert medical-management team, including a physician-medical director who oversees the quality and delivery of services; licensed nurses (RNs) who authorize services and manage the care of our members; physician-hospitalists who coordinate after-hours and weekend admissions; and other industry professionals who work to ensure the provision of excellent care to our members
- Using health care technology to communicate with members and providers, including reminders about preventive services and visits needed to maintain health status
- Participating in various health plan quality initiatives, including Healthcare Effectiveness Data and Information Set (HEDIS) surveys
- Conducting member-satisfaction surveys to obtain and act upon feedback from our members’ perspectives
- Regularly reviewing quality-initiative programs/results with the IPA’s medical management and quality improvement committees, composed of participating Arta physicians
- Respecting the physician-member relationship